Customer service
 

Hampden Clothing wants to make your shopping experience as pleasant as possible. If you have any questions about our policies or do not find all of your answers here, please do not hesitate to contact us at 843.724.6373.

We believe in the quality of all our designers and products. Every purchase you make from us is unconditionally guaranteed. See our Returns & Exchanges section for more information about our exchange and refund policies. More importantly we want you to feel comfortable ordering from us. Your privacy and security is the most significant aspect to a comfortable and worry-free online shopping experience. By using PayPal merchant services we are assured that the most current encryption technology is used to protect the safety of your private information. See our Secure Ordering section for an explanation of our security measures.

If there is anything we can do to make your experience with Hampden Clothing better or if you have questions of any kind, please do not hesitate to get in touch with us and let us know what we can do. Your feedback is very important to us.

Credit Cards: We gladly accept American Express, Visa, Discover and Mastercard.
Sales Tax: Sales tax will only be charged to South Carolina residents according to state law. No out-of-state residents will be charged tax on items sold due to the fact that Hampden Clothing is physically located in South Carolina.

item availability

We make every effort to keep our system updated, however our online inventory is supplied through the physical store location. Therefore, things go fast and rarely at the same time. In the rare case this may occur, we will send you an email and immediately refund your card.

secure ordering

Hampden Clothing knows that a secure site is the most important part of ordering online. We ensure this security by using PayPal Merchent Services to conduct all transactions and ensure privacy of consumer data. PayPal uses the latest SSL (Secure Sockets Layer) encryption technology available to protect all information that you provide during an online transaction. They also provide anti-fraud protection to ensure no one uses or falsifies your or any information in any way. If you feel uncomfortable at all giving your credit card information online we'll be more than happy to receive your order over the phone.

shipping

Hampden Clothing ships all packages via UPS. Purchases made Monday through Friday before 2pm EST will be pulled from inventory that same day, except holidays, and will be shipped within 24 hours pending product availability and credit verification.

Purchases made after 2pm EST will be processed the following day and shipped out within 48 hours from the time of order.

*Overnight Shipping can only be guaranteed on orders placed before 2pm EST. All packages after that time will go out the following day. If you are concerned about getting items by a certain time, PLEASE call the store and we will be happy to make your shipment our highest priority. It is our goal to make you happy!

return policy

Any unworn/unaltered merchandise will gladly be accepted for a full refund within 7 days of the customer’s received date. Merchandise must be received in store within 7 days from the date in which you received the merchandise. All items must be returned in a prepaid, insured, and secured package. Please note all sale items are final sale and may not be returned.

Please ship merchandise to:

Hampden Clothing
Attn: Returns
357 King St. Charleston, SC 29401

Please include in your box your credit card information that you would like the refund credited to as well as your name and phone # in case any questions should arise.